# Terms and Conditions
## 1. Acceptance of Terms
By accessing or using the services provided by M-Tech Solutions, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
## 2. Services
M-Tech Solutions provides WhatsApp Business API solutions, CRM services, automation tools, and related communication services for businesses.
## 3. User Responsibilities
Users agree to:
* Provide accurate and complete information during registration.
* Use the platform only for lawful business purposes.
* Comply with all applicable laws, regulations, and Meta/WhatsApp policies.
* Avoid sending spam, misleading, abusive, or prohibited content.
## 4. WhatsApp & Meta Compliance
Users are solely responsible for ensuring that their usage of the platform complies with WhatsApp Business Policy and Meta Platform Terms.
M-Tech Solutions is not responsible for account restrictions or bans imposed by Meta or WhatsApp due to policy violations by users.
## 5. Payments & Subscription
All payments made for services, subscriptions, setup fees, or software access are non-refundable unless otherwise stated in writing.
Failure to complete payments may result in suspension or termination of services.
## 6. Intellectual Property
All software, branding, content, and materials provided by M-Tech Solutions remain the intellectual property of the company and may not be copied, modified, or redistributed without written permission.
## 7. Service Availability
We strive to provide uninterrupted services; however, we do not guarantee continuous availability and are not liable for downtime caused by third-party providers, server issues, or Meta/WhatsApp platform changes.
## 8. Limitation of Liability
M-Tech Solutions shall not be held liable for:
* Loss of business or profits
* Data loss
* Service interruptions
* Account restrictions imposed by third-party platforms
* Indirect or consequential damages arising from service usage
## 9. Termination
We reserve the right to suspend or terminate services if users violate these Terms and Conditions or engage in activities that may harm the platform or violate applicable policies.
## 10. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the services after changes indicates acceptance of the updated terms.
## 11. Contact Information
For any questions regarding these Terms and Conditions, contact us:
Email: [ruyocrm@gmail.com](mailto:ruyocrm@gmail.com)
Address:
Sinhagad Road, Pune, Maharashtra, India